Ambulatory Care Sensitive (ACS) Conditions
Dear Members of the Practice
As you are aware we are regularly looking for ideas of improvement in the patients services. Currently we are looking for improved outcomes from the service we provide like access to the practice (appointments) and management of chronic and some of acute conditions.
We feel that some of our practice registered patients are attending accident and emergency, walk-in centres for the condition mentioned below which are called ambulatory care sensitive conditions (ACS). These conditions are illnesses that can often be managed effectively at surgery or on an outpatient basis and generally do not result in hospitalization if managed properly.
In order to improve or prevent re-occurance of ACS conditions your participation in regular reviews, and to get your medication optimised is essential. To facilitate this to happen, we have established call-recall systems in place, as well as improved access through our enhanced appointment systems. If you feel it necessary in addition to our review appointments make use of our enhanced appointment systems for e.g. telephone consultations, online bookings and advanced bookings etc.
To manage these conditions in partnership, we have developed some information and guidance in regards with what to expect and monitor, and how often this needs to be reviewed along with action plans. We do hope this information and guidance will help to manage such conditions well so that you may not need to attend accident emergency or walk-in centres.
Following are the conditions that are included in the list of ACS conditions;
- Ear, Nose and Throat problems
- Chronic Heart Failure
When you are attending for review of any of the above conditions please ask the Doctor or Nurse for your personal management plan.